Customer Management and CRM
Customer records carry every interaction: purchases, layaways, repairs, appraisals, and contact preferences. Sales staff see the full history before the customer reaches the case.
What you get
- Full purchase, layaway, repair, and appraisal history per customer
- Reward-customer flag with discount logic
- Address-aware tax handling
- Birthday and anniversary tracking for outreach
- Quick re-engagement: layaway reminders, web-order updates, appraisal renewals
One profile, all of Trovv
Whether the touch happens at POS, web, or by phone, it lands on the same customer record. No duplicates, no orphans.
Built-in privacy boundaries
Multi-client architecture means data never crosses tenants. Each store sees only its own customers.
Marketing without bolt-ons
Promotion content management ships in the box: newsletters, offers, and reward triggers run from inside Trovv.
The list you already own
Your best marketing audience is the customer list you built one sale at a time. Trovv segments it by what people actually bought, so a campaign goes to the buyers it suits rather than to everyone.
More Trovv features
See Customer Management and CRM on your data
Walk through Trovv with your store's setup and questions in mind.
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