Feature
Customer Management & CRM
Treat regulars like regulars.
Customer records carry every interaction — purchases, layaways, repairs, appraisals, and contact preferences. Sales staff see the full history before the customer reaches the case.
What you get
- Full purchase, layaway, and appraisal history per customer
- Reward-customer flag with discount logic
- Address-aware tax handling
- Birthday and anniversary tracking for outreach
- Quick re-engagement: layaway reminders, web-order updates, appraisal renewals
One profile, all of Trovv
Whether the touch happens at POS, web, or by phone, it lands on the same customer record. No duplicates, no orphans.
Built-in privacy boundaries
Multi-client architecture means data never crosses tenants. Each store sees only its own customers.
Marketing without bolt-ons
Promotion content management ships in the box — newsletters, offers, and reward triggers run from inside Trovv.
See Customer Management & CRM on your data
Walk through Trovv with your store's setup and questions in mind.
Request a demo